Policy
Fya Brand Authentics | Return Policy
Shipping
Our refund and return policy last 14 days. After 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a refund, your returned item must be unused and in the same condition that you received it (free of any stains from makeup, deodorant, animal hair, smoke or wear) and be in the original packaging with all product tags attached.
TO BEGIN YOUR RETURN/EXCHANGE, PLEASE EMAIL US at [email protected].
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment for up to 15 business days.
Sale Items
Only regular-priced items may be refunded. Sale items are NON-RETURNABLE.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Shipping Returns
Returns can’t be canceled once dropped off with the return carrier. You’ll receive a confirmation email once we’ve processed your return. Please allow up to 15 business days for your refund to be posted to your original payment method.
Shipping costs are NON-REFUNDABLE.
Need Help?
Contact us at [email protected] for questions related to refunds and returns.